J. was referred to me by his parents, who were concerned about his delayed speech and language development. He struggled with his attention and listening skills. He sometimes found it harder to concentrate when his parents were present, so we decided to use the observation room. Dad/Mum dropped J. off with me, then, unbeknown to him, walked round the building and entered a different room through a side door. There they sat in peace while they watched our therapy session via a two-way mirror and a sound link. They observed techniques used to grab and hold their son’s attention, extend his language skills and make him laugh. When J’s tolerance expired, all I had to do was say, “I think Mummy might be coming back soon”, and she appeared within a few seconds.